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PRIVACY POLICY

At Rewilding Health, we are committed to protecting your privacy and ensuring the
confidentiality of your personal and health information. This privacy and confidentiality
statement outlines how we collect, use, disclose and protect your information in accordance
with the Australian Privacy principles and relevant privacy laws.


We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store,
secure and dispose of the Personal Information you provide us.


A copy of the Australian Privacy Principles may be obtained from the website of The Office of
the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. Examples of Personal
Information you may provide us while utilising Rewilding Health services include:

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  • Your name, date of birth, address, email address, phone numbers.
     

This Personal Information is obtained when you as a patient access our public pages and
provide personal information to us as part of an online booking, form submission, or invoice
payment.


The Personal Information we collect from you is collected as part of us providing our services
to you and is used purely in the provision of service to your healthcare. Personal Information
you provide us is not used for our own marketing, or advertising purposes.


Personal Information you provide using public elements of our platform, such as online
booking, form submission, or invoice payment, may be used for capacity planning purposes.


The information used for this purpose is restricted to technical information and includes: the
method of connection to the internet, device type, screen dimensions, operating system, and
browser details. This information is anonymised and not linked directly to your patient record
in the SimpleClinic software utilised by Rewilding Health..

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Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinion about
such things as an individual's racial or ethnic origin, political opinions, membership of a political

association, religious or philosophical beliefs, membership of a trade union or other
professional body, criminal record, or health information.


Sensitive information is collected by methods that are deemed secure, including:

  • Through our booking platform SimpleClinic when you book an appointment.

  • Through our client information form in Simpleclinic when you complete your form.

  • Information provided by you through email.

  • During consultation: this includes face to face, Skype, Zoom or telephone call.

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Sensitive Information you may provide us with at Rewilding Health using the SimpleClinic
platform include:

  • your medical/ health history information.

  • Medical test results


The sensitive Information provided by you, is used only for the provision of our services to you
as your healthcare practitioner.


Sensitive information is stored in a password protected computer.
Only the therapist responsible for your treatment may access sensitive information.
In some instances, authorised team member(s) may access your sensitive information;
however this occurs only following obtaining your written consent in a signed document.

 

Sensitive information may be collected from children under the age of eighteen (18) years
under the following circumstances:

  • In the presence of their parents

  • With their parent or guardians written and signed consent.
     

Information collected from minors is stored in accordance with this privacy policy.

Third Parties

Personal Information and sensitive information stored within SimpleClinic software utilised by
Rewilding Health is collected from you as a patient or your healthcare practitioner.


We do not collect Personal Information or Sensitive Information from third parties.

Disclosure of Personal Information and Sensitive Information

The Personal Information stored within SimpleClinic software utilised by Rewilding Health
may be disclosed in a number of circumstances including the following:

 

  • Third parties where a Rewilding Health practitioner has chosen to integrate with third party services. These include: payment gateway providers, email service provides, financial and accounting providers (Xero), upstream communications providers (Mailgun, Twilio, and FoneDynamics), and external calendar providers (Cronofy, Google, Apple, Microsoft).
     

  • Australia Post, courier companies or online dispensaries.
     

  • Your Rewilding Health healthcare practitioner controls which service your Personal Information is disclosed to and which information is disclosed.
     

  • In certain circumstances we may also be required by law to disclose the Personal Information you have provided to us. This may be in response to a subpoena, discovery request or a court order
     

  • In certain circumstances permitted by the privacy act we may disclose personal information. This may include reasonable grounds to suspect that unlawful activity or misconduct of a serious nature that relates to our functions or activities has been, is being or may be engaged in by the individual.
     

If you have any concerns regarding the disclosure of your personal information, please do not
hesitate to contact us at rewildinghealth@gmail.com to discuss this personally.

Security of Personal Information and Sensitive Information

The Personal Information you provide to your Rewilding Health practitioner utilising
SimpleClinic software is stored in a manner that reasonably protects it from misuse and loss
and from unauthorized access, modification or disclosure. SimpleClinic software utilise a
number of safeguards to protect Personal Information including:

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  • Username and password access to the SimpleClinic platform.

  • Encryption of all Sensitive Information at rest using AES-256 bit encryption.

  • Encryption of all Sensitive Information in transit using 256 bit SSL encryption.

  • Encryption of all Personal Information in transit using 256 bit SSL encryption.

  • Access logging and auditing of requests to access and modify Personal Information and Sensitive Information.

  • Firewall and IP traffic monitoring for suspicious or malicious traffic.
     

When the Personal Information and Sensitive Information you, or your Rewilding Health
healthcare practitioner, provided to SimpleClinic software platform is no longer needed for
our provision of services to you, Rewilding Health and SimpleClinic will take reasonable steps
to destroy or permanently de-identify your Personal Information and Sensitive Information.


Current legislature requires all treatment notes to be kept secure for seven (7) years following
final consultation for an adult and after twenty- five (25) years following final consultation for
individuals under eighteen (18) years of age.

Access to your Personal Information and Sensitive Information

To access the Personal Information and Sensitive Information you have provided us with
contact your Rewilding Health healthcare practitioner.


Notification of change to privacy policy
If privacy policy, legislature or ANTA ethics regulations change regarding the collection, use,
disclosure, storage, security and/ or disposal of the Personal Information you provide us, we
will post a copy of the revised policy on our website.


Notification of breach:
If we suspect that a data breach has occurred, we will immediately assess the situation and
take appropriate remedial action. This will involve notifying the Office of the Information
Commissioner, directly notify all individuals in our database and publicise a notification of the
breach on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:
rewildinghealth@gmail.com 

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